Plan, Assign, and Execute with Winmill PPM Professional Services Automation (PSA)
Professional Services (PS) is an employee-driven market. Performance improvement relies on using the best tools to provide instant insight into your operations.
How are you managing your PS engagements today?
Are you using spreadsheets, time management solutions, task management software, CRM applications, ERP solutions, and PS integrated with CRM?
Many PS organizations still manage day-to-day operations using spreadsheets. This can leave them disconnected from how they report time because they also use a stand-alone time management software. Some use simple task management software, a CRM, or a billing system for everything. Trying to reconcile all these disparate sources and make sense of the data is a nearly impossible undertaking.
What sets high-performing PS organizations apart?
Using a Professional Services Automation (PSA) solution is the most important difference between highly successful professional service organizations and those that have been struggling in the current economic and remote work environment.
PSA solutions help match the right resource with the right skill. According to Service Performance Insight (SPI) research conducted in February 2021, PSA usage drives a higher billable utilization (3%), equating to $1.2 million in incremental revenue for a 100-person PS organization.
High-performing PS organizations staff projects more quickly, generate more revenue per project, and deliver more projects on time and on budget. They also take on longer projects.
These organizations create a connected service delivery lifecycle that is measurable, repeatable, and reportable. Because of this, they benefit from a single source of truth with all key performance indicators (KPIs) in a single location.
PSA solutions are expanding beyond being purely people/revenue-centric. They now include key capabilities needed to manage every facet of the complete customer lifecycle, including service execution, which is key for high-performing organizations.
Winmill partners with Planview, a leader in professional service automation.
PSA software from Planview helps service leaders deliver engagements on time and within budget while increasing revenue margins. Using this potent combination, you can:
- Centralize data and activities to provide real-time information on customer projects so that you know which projects are successful and which ones are at risk.
- Provide consistent customer messaging by coordinating and collaborating with your sales, finance, and service delivery teams.
- Capture actual time and expenses spent to determine resulting revenue.
- Maximize the efficiency of your resources to meet and exceed customer expectations and ROI targets.
- Track financial KPIs and drive continuous improvement across various service delivery workstreams—from opportunity creation to deal closing.
- Improve top-line revenues and margins for service.
Increase profitability and global reach. Deliver real-time visibility into budgets, multi-currency support, and taxation. Maintain financial synergy across your entire PS organization. Get more accurate revenue forecasts for all of your organization’s project portfolios.
Improve forecasting, management, and utilization of resources. Take full control of the entire resource pool while allocating people to projects based on their skill level and project timelines. Ensure that your resources are being utilized optimally rather than reactively. Reduce staffing costs related to last-minute hiring.
Time and expense management
Ensure that customers are billed accurately and on time, by tracking the time and expenses of your teams.
Get a 360-degree view of resource overloads and underutilization, so you can identify and respond to bottlenecks.
The Planview PSA solution combines and centralizes all data and activities associated with each project. Deployments can be managed proactively to identify which customer engagements are at risk and which ones are succeeding. At any given moment, a quick glance will reveal how any project is performing.
Manage customer contract rates at a scale. Simplify quote creation and revenue forecasting.
Create a service delivery model that provides controls and support for a predictable, profitable quote-to-cash project lifecycle. Create projects swiftly or plan detailed projects and budgets. Develop project life cycles that are measurable, reportable, and repeatable. Use project templates to efficiently adhere to the agreed scope of work (SOW) and maximize billable hours.
Opportunity pipeline management
Provide better visibility into opportunities within the pipeline that are highly likely to close. Be forward-looking by forecasting and planning requirements and resources to deliver services.
With Salesforce integration, you can use Salesforce events to trigger actions and workflows. At the same time you can display project data and reporting into Salesforce.
Agile task management for services delivery
Engagement and delivery are what differentiate average personal services organizations (PSOs) from high-performing ones. They have the ability to customize and configure workflows as needed to match how each team or client wants to work. Teams work in many different ways: agile, waterfall, and hybrid. Planview PSA enables teams to work the way they are most comfortable and efficient, while retaining visibility across the entire portfolio.
Organizations acquire greater lifecycle value by standardizing how work is recorded in the processes and allowing teams tremendous flexibility in execution while still enabling them to work the way they do.
Get everyone on the same page. Create a dedicated space for clients to collaborate and communicate with the services team, suppliers, and partners. Clients can review project status and provide feedback through self service. Manage all your emails, documents, and comments in one place. Automatically generate presentation-ready content with branded PowerPoint templates.
Winmill PPM and Planview PSA
Winmill PPM is a top-tier partner of Planview, a market-leading portfolio and work management solutions company.
Winmill PPM offers business-process consulting that is tool-agnostic. We don’t just sell and implement software, but we also help you define success and be successful, no matter what software is used.
Our expertise in Project and Portfolio Management (PPM) spans the full scale of the Project Management Lifecycle Process (PMLP)—from Project Management Office (PMO) Readiness Assessment to PMO Maturity.
No matter where your organization is on the agile journey, Winmill offers comprehensive business-process, value-stream, tool-implementation, and product-enablement services that are designed to quickly move your teams and systems to the next level and beyond.
We are the experts in PSA implementation services, support, training, process consulting, agile coaching, digital transformation, and value stream management.